🕐 Refund Processing Time: 7-10 Working Days
Once we receive and inspect your return, we will process your refund within 7-10 working days.
Return Policy
We accept returns under the following conditions:
- Damaged or defective products upon delivery
- Wrong items delivered
- Significant quality issues
Note: Due to the perishable nature of flowers, we cannot accept returns for change of mind or dissatisfaction with flower appearance, as natural variations occur.
How to Initiate a Return
- Contact us within 24 hours of delivery at +8801815060988
- Provide your order number and photos of the issue
- Our team will assess and approve eligible returns
- We will arrange pickup for the returned items
Refund Process
Approved refunds will be processed through the original payment method:
- bKash/Nagad/Rocket: Refund to original mobile account
- Credit/Debit Cards: Refund to original card
- Bank Transfer: Refund to provided bank account
Processing Time: 7-10 working days after return approval
Non-Returnable Items
- Customized floral arrangements
- Perishable items (flowers, plants)
- Gift items that have been used or opened
- Sale or discounted items
Delivery Issues
If you experience delivery issues:
- Late Delivery: Contact us for compensation options
- Non-Delivery: Full refund or re-delivery
- Wrong Address: Additional delivery charges may apply
Contact Information
For return and refund inquiries:
Phone: +8801815060988 (WhatsApp)
Email: kamal@gmail.com
Business Hours: 9:00 AM - 10:00 PM (Everyday)
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